I keep getting this ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSeup.exe

[Senibo]

I keep getting this ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSeup.exe each time I hit the fn keys

[ub6424]

Hello @Senibo 

Sorry to hear that you are having problems ... 

This action is triggered by the HP Hotkey software. We need to make some changes to get your notebook working properly again.

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

[Ahmad0080]

i cannot control my brightness .it shows hp framework not working or not installed

[ub6424]

Hello @Ahmad0080 please create new topic and I will help you.

[progrqammerlia]

The link given was wrong

THIS IS THE CORRECT ONE:

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

then if you need the HotkeySupport Driver download the file labeled sp71790)

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=cKMLhL

[darthvader54]

2GZO4UP#ABA

[ub6424]

Hello @darthvader54 

---

@darthvader54 wrote:

2GZO4UP#ABA

---

(1) Install/Update

HP Hotkey Support - UWP

8.10.7.1 Rev.A

17.6 MB

Jan 25, 2021

Download

(2) Reboot and test

[Em_ma]

product no.- 3up8IET#ABU or #5CG910FYH

[ub6424]

Hello @Em_ma 

(1) Your product number (p/n) is invalid.

(2) Please edit your post and remove # number

[hopelover143]

me too I keep getting this when I'm trying to turn my brightness up it says please download and install HP software framework from the link ftp//ftp.hp.com/pub/caps-softpaq/cmit/softpaq/caslsetup.exe. you will need to restart the system after installation.  can someone please tell me what I do next cause when I google serch it brings me to this page