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‎11-05-2025 02:03 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (70R04AV)

I purchased my laptop on 6/1/25 with a one year warranty, however it shows it expired on 11/3/25. The warranty registration date shows 9/30/24 for some reason which was more than 8 months before I even purchased the laptop. Now I can't get support help with the mouse pad sticking. So I need to solve 2 problems, the warranty expiration date and the mouse pad sticking constantly. 

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1 REPLY 1

‎11-05-2025 02:10 PM

HP Recommended

Hello @Kristy0320 ,

 

Welcome to the HP community.

 

As a new guest to our community, I would advise the community search functionality as it bears answers for most questions.

 

A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<

 

One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.

 

Most of us are just volunteers here.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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