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‎09-16-2019 02:23 AM

HP Recommended
Product: Pavillion 15, 15-cs2016na
Operating System: Microsoft Windows 10 (64-bit)

Completely new HP laptop - and so I'm new to the HP universe.  HP Support Assistant suggested Intel Serial IO Driver update  (SoftPaq sp96999, version 30.100.195.1} which has failed to install on 2 occasions.

Questions:  1. Is this update really necessary and if it is, how do I install it? Or should I just ignore it?

2. In future, should I just allow my Windows 10 operating system to do all future updates for me or do I still need HP Support Assistant as well? Than you.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2019 10:48 AM

HP Recommended

@mdfrcp

 

If you are not facing any issues with the Notebook you can ignore the update.

 

If there is an issue with the Intel Serial IO Driver, HP will release an updated working version or Intel might send the updates through the regular Windows updates

 

It is recommended to allow Windows to perform the updates and if HP releases any updates for HP drivers, the HPSA will scan for those drivers automatically

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-18-2019 10:48 AM

HP Recommended

@mdfrcp

 

If you are not facing any issues with the Notebook you can ignore the update.

 

If there is an issue with the Intel Serial IO Driver, HP will release an updated working version or Intel might send the updates through the regular Windows updates

 

It is recommended to allow Windows to perform the updates and if HP releases any updates for HP drivers, the HPSA will scan for those drivers automatically

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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