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Intel Serial IO driver failed install

Pavillion 15, 15-cs2016na
Microsoft Windows 10 (64-bit)

Completely new HP laptop - and so I'm new to the HP universe.  HP Support Assistant suggested Intel Serial IO Driver update  (SoftPaq sp96999, version} which has failed to install on 2 occasions.

Questions:  1. Is this update really necessary and if it is, how do I install it? Or should I just ignore it?

2. In future, should I just allow my Windows 10 operating system to do all future updates for me or do I still need HP Support Assistant as well? Than you.

HP Support Agent
HP Support Agent
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HP Recommended


Intel Serial IO driver failed install



If you are not facing any issues with the Notebook you can ignore the update.


If there is an issue with the Intel Serial IO Driver, HP will release an updated working version or Intel might send the updates through the regular Windows updates


It is recommended to allow Windows to perform the updates and if HP releases any updates for HP drivers, the HPSA will scan for those drivers automatically


Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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