• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-18-2019 06:59 AM - edited ‎10-20-2019 07:18 AM

HP Recommended
Product: HP ENVY - 13-aq0003na
Operating System: Microsoft Windows 10 (64-bit)

Having issues installing an update via HP Support Assistant, tried numerous times with this update but keeps failing but it's not just this update I've had the notebook for around 5/6 weeks now and from the start I've had problems with installing updates firstime through HP Support Assistant.

 

 

2 REPLIES 2

‎10-18-2019 03:24 PM

HP Recommended

@JMeraj 

 

Please try do NOT update in one go, select do in few batches

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-18-2019 03:55 PM - edited ‎10-20-2019 07:16 AM

HP Recommended

There's only one update and it's been there for a couple weeks, I've tried several times to install it and it keeps failing.

 

EDIT : I uninstalled HP Support Assistant and then reinstalled it and I now have two more updates (3 in total), they have all failed so far. At first I did them all together and then tried them individually but to no avail. 

 

Annotation 2019-10-20 141618.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.