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JMeraj
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Issues installing updates via HP Support Assistant

‎10-18-2019 06:59 AM - edited ‎10-20-2019 07:18 AM

HP Recommended
Product: HP ENVY - 13-aq0003na
Operating System: Microsoft Windows 10 (64-bit)

Having issues installing an update via HP Support Assistant, tried numerous times with this update but keeps failing but it's not just this update I've had the notebook for around 5/6 weeks now and from the start I've had problems with installing updates firstime through HP Support Assistant.

 

 

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banhien
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‎10-18-2019 03:24 PM

HP Recommended

@JMeraj 

 

Please try do NOT update in one go, select do in few batches

 

Regards.

BH
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JMeraj
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‎10-18-2019 03:55 PM - edited ‎10-20-2019 07:16 AM

HP Recommended

There's only one update and it's been there for a couple weeks, I've tried several times to install it and it keeps failing.

 

EDIT : I uninstalled HP Support Assistant and then reinstalled it and I now have two more updates (3 in total), they have all failed so far. At first I did them all together and then tried them individually but to no avail. 

 

Annotation 2019-10-20 141618.png

 

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