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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
HP Recommended
See if there is a hardware problem: Watch this video.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics and select the keyboard test.
If a component fails during the UEFI test then Click here to check warranty
If the keyboard passes, then the problem is windows. Is it just the keyboard or does the touch screen keyboard fail? I assume you have a touch screen .
If you attach an external (USB) keyboard, does the keyboard work?
Do all of the keys fail or just a few?
What is the laptop's exact model or product lD?
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