MESSAGE SAYS SCANNER SOFTWARE NEEDED. BEEN SCANNING BEFORE.

[TJW7079]

HP7900E SERIES  

HOW TO INSTALL SCANNER?  I HAVE HPSMART INSTALLED  

[zoey7886]

@TJW7079, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to Install Scanner Software for HP7900E Series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue with your HP7900E series scanner indicating that scanner software is needed, follow these steps to install the necessary software:

Step 1: Verify Software Requirement for Your Printer

Ensure your printer model supports scanning through the HP Smart app.

Step 2: Install HP Smart App for Scanning

If you already have HP Smart installed, ensure it is updated to the latest version. Here are the general steps to install or update the HP Smart app:

1. Download or Update HP Smart App:
   • Windows and macOS: Visit HP Smart download page and follow instructions to download or update the app.
   • iOS and Android: Visit the App Store or Google Play and download or update the HP Smart app.

Step 3: Set Up Printer for Scanning

Follow these steps to set up your printer for scanning using HP Smart:

Open the HP Smart app:

• Launch the HP Smart app on your device.

Ensure Printer is Connected:

• Make sure your printer is connected to the same network as your device.
• Sign into or create your HP Account if required.

Add Printer to HP Smart App:

• If your printer is not listed in the app, add it by clicking the Add Printer or the + icon on the home screen.

Access Scanning Feature:

• Select one of the scan tiles on the HP Smart app home screen.
• Follow the instructions to initiate scanning: Place your document print-side down on the scanner glass or use the document feeder.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,