McAfee OV SSL CA2 certificate error

[Julia2014]

I have a brand new HP Pavilion.  It came pre-loaded with McAfee (I don't know why), but I cannot access some websites due to an SLL Certificate error.  As far as I can tell, the SSL certificate that is being used/authenticated is McAfee OV SSL CA2.  I tried un-installing McAfee from the Control Panel, I tried re-generating a new SSL certificate from McAfee, I've tried flushing my DNS.  Nothing works!  The one site I desperately need to visit is docs.google.com.  I am a college student about the begin my freshman fall semester and I cannot access my Google Docs page!  Please, someone, help me resolve this issue!  Thank you!  Julia Wisniewski | Philadelphia PA

[IT_WinSec]

Hello @Julia2014 

Welcome!

You may uninstall McAfee from your computer. You should first attempt to do it from Control Panel -> Programs and features

but if this does not help, use their dedicated utility called MCPR

Here are details:

>> https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

MCPR tool >> http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Make sure you restart your computer at the end.

After you complete this, test again. Let me know how it goes.

[Julia2014]

Thank you, but I already tried uninstalling McAfee.  It did not work.  Uninstalling though the control panel caused the removal process to hang.  I then used the removal tool twice but still have the problem.  

[IT_WinSec]

Hello @Julia2014 

Apologies for the delay in reply.

Since this is a new computer and you have probably not used it long enough, I would recommend you give it a fresh clean installation of Windows 10. This will ensure your machine has absolutely no McAfee leftovers and also will give you the latest Windows 10 2004 build/updates.

• Please, check the .PDF file below and follow the steps to download/create installation media and how to proceed.

Let me know if you face difficulties.