Solved: Missing or corrupted keyboard drivers for HP ENVY TOUCHSMART... - HP Support Community

DasSchatz · ‎01-11-2017

Is it possible for me to be able to get the drivers for my keyboard without having to restore my entire operating system?

I attempted to install Kaspersky Anti-Virus 2017. The install process failed and the Kaspersky install app claimed to back out changes it had made up to that point. However, my keyboard and touchpad no longer worked. Looking on the HP website, I found instructions for restoring the keyboard drivers. I went to Device Manager, Viewed hidden devices, expanded Keyboards, uninstalled each driver listed under Keyboards, then Restarted my laptop. The keyboard still did not work so i went back into Device Manager to look at the drivers under Keyboards again. This time two have yellow triangle indicators with an "!" - HID Keyboard Device and Standard PS/2 Keyboard. When I right-click on each of thes and view the properties, I see the messages:

"Windows cannot load the device driver for this hardware.

The driver may be corrupted or missing (Code 39).

{Unable to Load Device Driver}

%hs device driver could not be loaded.

Error Status was 0x%x"

Details

HID Keyboard Device

Driver Provider: Microsoft

Driver Date: 6/21/2006

Driver Version: 6.2.9200.16548

Driver Signer: Microsoft Windows

HID Keyboard Device Driver files:

C:\Windows\system32\Drivers\ikbevent.sys

Provider: Not available

File version: 1.0.9.0

Digital Signer: Not digitally signed

C:\Windows\system32\Drivers\kbdclass.sys

Provider: Microsoft Corporation

File version: 6.2.9200.16384(win8_rtm.120725-1247)

Digital Signer: Microsoft Windows

C:\Windows\system32\Drivers\kbdhid.sys

Provider: Microsoft Corporation

File version: 6.2.9200.16384(win8_rtm.120725-1247)

Digital Signer: Microsoft Windows

C:\Windows\system32\Drivers\klkbdflt.sys

Provider: AO Kaspersky Lab

File version: 12.0.0.1

Digital Signer: Microsoft Windows Hardware Compatibility

C:\Windows\system32\Drivers\SynTP.sys

Provider: Synaptics Incorporated

File version: 16.5.3.3.23Apr13

Copyright: Copyright(C)Synaptics Incorporated 1996-2013

Digital Signer: Not digitally signed

Standard PS/2 Keyboard

Driver Provider: Microsoft

Driver Date: 6/21/2006

Driver Version: 6.2.9200.16548

Driver Signer: Microsoft Windows

Standard PS/2 Keyboard Driver files:

C:\Windows\system32\Drivers\i8042prt.sys

Provider: Microsoft Corporation

File version: 6.2.9200.16384(win8_rtm.120725-1247)

Digital Signer: Microsoft Windows

C:\Windows\system32\Drivers\ikbevent.sys

Provider: Not available

File version: 1.0.9.0

Digital Signer: Not digitally signed

C:\Windows\system32\Drivers\kbdclass.sys

Provider: Microsoft Corporation

File version: 6.2.9200.16384(win8_rtm.120725-1247)

Digital Signer: Microsoft Windows

C:\Windows\system32\Drivers\klkbdflt.sys

Provider: AO Kaspersky Lab

File version: 12.0.0.1

Digital Signer: Microsoft Windows Hardware Compatibility

C:\Windows\system32\Drivers\SynTP.sys

Provider: Synaptics Incorporated

File version: 16.5.3.3.23Apr13

Copyright: Copyright(C)Synaptics Incorporated 1996-2013

Digital Signer: Not digitally signed

Is it possible for me to be able to get the drivers for my keyboard without having to restore my entire operating system?

Riddle_Decipher · ‎01-15-2017

@DasSchatz

Thank you for the replying,

Please take your time and get back to us with the results,

As we'll be here, awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Resolv_S · ‎01-12-2017

Hi@DasSchatz,

Welcome to the HP Forums!

I was going through your post and understand that you are unable to install the keyboard driver for the PC. Is that, right? I will be glad to help you.

I was able to do a research and find a suitable solution which addresses your query. I request you to install the driver for the PC and check if that solves the issue.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

If that doesn’t work, then, the only solution is to perform the recovery on the PC which will definitely take care of the issue but wipes all the data on the PC.

http://support.hp.com/us-en/document/c03489643

Hope that answers you the question. Feel free to reply for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

DasSchatz · ‎01-14-2017

Thank you, Resolv_S!

So far I tried to install the keyboard drivers but the install failed. I am now in the process of backing up my data to an external drive and locating the sources for addition software that I use. Once I complete that and can be sure I won't need access to any files or my browser for a couple days, I will follow the instructions you provided to restore my system.

Thank you so much for providing such clear instructions. I am just sorry that the keyboard driver install didn't work, but I am very hopeful that I will be able to restore my system by following the instructions you gave me. I will give you an update on my progress in a few days.

DasSchatz

Riddle_Decipher · ‎01-15-2017

@DasSchatz

Thank you for the replying,

Please take your time and get back to us with the results,

As we'll be here, awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Learning is a journey, not a destination.
Let's keep asking questions and growing together.

DasSchatz · ‎01-17-2017

There is a new development today.

I had reached out to the Kaspersky Tech Support Team five times over the past eight days and had given up on them - even got a refund several days ago. Today they sent me this link,

http://support.kaspersky.com/us/general/error/10663?cid=pe, which is titled

"Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled"!!

Evidently they have a known issue but were reluctant to share the fix when I first reported my issue. I don't expect their instructions to help at this point but I will try out of curiosity and hoping still to avoid having to reload all software which was not part of my original system. Having said that, I do expect, and am fully confident that your instructions on restoring my system to its original state will work and therefore I have a strong "safety net" when these latest instructions fail.

I will keep you informed about how it goes

Thank you,

DasSchatz

DasSchatz · ‎01-17-2017

Previous message was actually from 1/15/17 - I had gotten distracted and forgot to "Post" it :o(

Resolv_S and Riddle_Decipher,

I am back to an operational state again! Thanks to the instructions for restoring my laptop back to its original state.

Unfortunately just loading the keyboard and mouse drivers did not work. Kaspersky acknowledged that they have a problem for which they do not have a good solution. Their tech support tried working with me to create a rescue disk and boot from that in order to repair the problems their software had caused on my laptop. The end result was that I not only couldn't use my keyboard nd mouse but I lost all network and internet access!

I finally bit the bullet and followed the instructions you sent to restore my system to its original state - worked like a champ and didn't take near as long as I had imagined. Then I quickly reloaded my other software and I am mow "back in business". Thank you so much for the help and the detailed steps!

Gratefully,

DasSchatz

Missing or corrupted keyboard drivers for HP ENVY TOUCHSMART 17-J043CL

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