My HP Omen is stuck on updating

[WogglebugLover]

My HP Omen needed to update and so I restarted it and at first the updates went like normal. But then after it booted up a new screen appeared that said "Hi" and then "We've got some updates for your PC" and then "This Might Take Several Minutes."

And it keeps continuously flashing these messages across the screen over and over again not stopping. It has never done this before. I have never seen these messages before. 

I need to keep this computer. I am afraid to turn it off as it says not to. What should I do? Please help me!!!

[IT_WinSec · Accepted solution]

Hello @WogglebugLover 

Welcome to the HP Support Community.

This is happening because Windows cannot start/boot .It may be caused due to simple Windows hung, hardware problem (e.g. your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc....

1. Try hard restart/hard reset.

There is nothing else you can do if you have waited 5+ hours and it is still stuck.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait and be patient until it starts...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply.

[WogglebugLover]

Thanks. I turned it off and then ran the system restore and it saved it back to the way it was before the update. Only now is there anything I can do to prevent this from ever happening again?

[IT_WinSec]

---

@WogglebugLover wrote:

Thanks. I turned it off and then ran the system restore and it saved it back to the way it was before the update. Only now is there anything I can do to prevent this from ever happening again?

---

Hi,

You are welcome !  Thanks for letting me know - I am glad it's solved now.

It's hard to prevent this because it happened due to an update from Mother Ship (a.k.a. Micorosoft). Windows 10 updates itself automatically whenever it wants, and also you never know what they will push, when exactly, etc. With Windows 10, it started updating itself whenever Microsoft find it appropriate.

• For immediate prevention, you can / should use this official Microsoft tool to hide (temporary) the latest updates from your PC and to give Microsoft or vendors enough time check and resolve the problem. You can use this free tool to hide the update for about a month >> https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

• Alternatively, you might want to temporary disable the entire Windows Update and keep it this way long enough until the issue is fixed. You can disable/re-enable the update and run it manually whenever you are ready.
  You can use either of these free small tools:

>> https://www.ghacks.net/2018/04/06/block-windows-10-updates-with-stopupdates10/

>> https://www.novirusthanks.org/products/win-update-stop/

Hope this helps ! Let me know how it goes