-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: My HP ZBook Studio G5 is constantly lagging and performi...

Create an account on the HP Community to personalize your profile and ask a question
12-06-2018 12:54 PM - edited 12-06-2018 12:55 PM
I have a brand new HP ZBook Studio G5 with product number 2ZC52EA, but it has been lagging since the beginning and videos on YouTube, for example, are also lagging for example. Even when I'm browsing on different browsers like Chrome and FireFox, the laptop is stuck and lags. He only works slowly. How can I solve this? It is seen as a Mobile Workstation, but how the laptop now behaves, you can no longer call it a Workstation. The laptop lags with everything I try to do. Even Word or Powerpoint. Please help!
12-06-2018 02:49 PM
Patient: "I am feeling a little chest pain and overall tired and weak. Doctor please tell me how to fix myself". Doctor: "I don't know. Could be many things. Do you need a triple bypass procedure or maybe you just need to cut back on the partying? Hard to say without examining you."
You have an app called HP Support Assistant if you are still running the factory installed Windows and apps provided on the laptop. Open HP Support Assistant and select "My PC" and you see this on troubleshooting:
Slow computer guided troubleshooting
See if anything suggested there helps.