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‎08-20-2022 05:57 AM

HP Recommended
Product: HP Laptop - 15z-ef100 CTO
Operating System: Microsoft Windows 11

 I need your help my pc computer screen turned black and then when I tried to press the power button it blinked and then wouldn't turn on it was fully charged

Category:
2 REPLIES 2

‎08-20-2022 07:40 AM

HP Recommended

Hello @AprilGraham 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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‎08-31-2022 11:21 PM

HP Recommended

The most common cause of error are Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

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