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‎08-20-2022 05:57 AM

HP Recommended
Product: HP Laptop - 15z-ef100 CTO
Operating System: Microsoft Windows 11

 I need your help my pc computer screen turned black and then when I tried to press the power button it blinked and then wouldn't turn on it was fully charged

Category:
2 REPLIES 2

‎08-20-2022 07:40 AM

HP Recommended

Hello @AprilGraham 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

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‎08-31-2022 11:21 PM

HP Recommended

The most common cause of error are Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

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