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‎08-20-2022 05:57 AM

HP Recommended
Product: HP Laptop - 15z-ef100 CTO
Operating System: Microsoft Windows 11

 I need your help my pc computer screen turned black and then when I tried to press the power button it blinked and then wouldn't turn on it was fully charged

Category:
2 REPLIES 2

‎08-20-2022 07:40 AM

HP Recommended

Hello @AprilGraham 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=sj6kYmT7GLs
Shop official HP computer accessories: https://www.hp.com/us-en/shop/vwa/accessories-88342--1 In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow ...
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‎08-31-2022 11:21 PM

HP Recommended

The most common cause of error are Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

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