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‎08-20-2022 05:57 AM

HP Recommended
Product: HP Laptop - 15z-ef100 CTO
Operating System: Microsoft Windows 11

 I need your help my pc computer screen turned black and then when I tried to press the power button it blinked and then wouldn't turn on it was fully charged

Category:
2 REPLIES 2

‎08-20-2022 07:40 AM

HP Recommended

Hello @AprilGraham 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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youtube.com/watch?v=sj6kYmT7GLs
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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‎08-31-2022 11:21 PM

HP Recommended

The most common cause of error are Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

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