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HP Laptop - 15z-ef100 CTO
Microsoft Windows 11

 I need your help my pc computer screen turned black and then when I tried to press the power button it blinked and then wouldn't turn on it was fully charged

2 REPLIES 2
HP Recommended

Hello @AprilGraham 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

The most common cause of error are Connection problems with your monitor or screen. Display adapter driver update issues. Issues with recent system updates or installations.

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