My battery percentage is not decreasing, it is stuck. When i plug it, it goes up but as soon as i un

[Sus_hant]

My battery percentage is not decreasing, it is stuck. When i plug it, it goes up but as soon as i unplug it it stops moving. Its a brand new computer, i tried re-installing the battery driver and re-installing windows and updating the bios in windows and also calibrating the battery but no change..

[Elohi_NR]

Hi @Sus_hant,

Welcome to the HP Support Community. 

I'd like to help!

Since you mentioned that the battery percentage does not decrease, does it drain quickly or does it work normally?

As far as it's not affecting the performance, nothing to worry about.

However, try and update the bios and see how it goes. Click here and select your current version OS and install. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Sus_hant,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you