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HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

My printer will not print colour from this laptop 

4 REPLIES 4
HP Recommended

@Dougie72

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

HP Recommended

Product HP ENVY 4527

J6U61B

HP Recommended

HP ENVY 4527

J6U61B

TH86F5M175

HP Recommended

@Dougie72

 

Please print a Quality Diagnostic Report and let me know how it prints

 

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Image: Example of the Print Quality Diagnostic Page

  5. Keep the Print Quality Diagnostic report for easy reference later in this document.

Keep me posted 😊

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.