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‎07-15-2019 07:29 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

My printer will not print colour from this laptop 

4 REPLIES 4

‎07-17-2019 11:24 AM

HP Recommended

@Dougie72

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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‎07-17-2019 01:42 PM

HP Recommended

Product HP ENVY 4527

J6U61B

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‎07-17-2019 01:44 PM

HP Recommended

HP ENVY 4527

J6U61B

TH86F5M175

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‎07-18-2019 10:53 AM

HP Recommended

@Dougie72

 

Please print a Quality Diagnostic Report and let me know how it prints

 

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Image: Example of the Print Quality Diagnostic Page

  5. Keep the Print Quality Diagnostic report for easy reference later in this document.

Keep me posted 😊

KrazyToad
I Am An HP Employee

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