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HP Recommended
EliteBook 8470p
Microsoft Windows 10 (64-bit)

ACPI\HPQ6000

 

Thanks

 

REO

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @REO51ST

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

All the best,

 

David

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

9 REPLIES 9
HP Recommended

HP 3D Drive Guard:

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

**Click Accept as Solution on a Reply that solves your issue**
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HP Recommended

Thanks @CherylG but that one did not work.

 

Trying to make a master image of this model.

 

Just did the Creators update and after rebooting it says that my 3D driver had a conflict with W10.

 

REO

HP Recommended

@REO51ST

Latest one I have found is this. Maybe @DavidPK has another:

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

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HP Recommended

@REO51ST

The tip posted here by DavidPK may be needed:

https://h30434.www3.hp.com/t5/Commercial-PC-Software/Accelerometerdll/m-p/6292712#M2171

**Click Accept as Solution on a Reply that solves your issue**
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HP Recommended

Hi:

 

sp71714 is the only W10 driver for that 3D driveguard hardware version, and it doesn't work, except with the first (maybe also the 2nd) edition of W10.

 

The above driver absolutely does not work with the latest Creator's Edition.

 

Anyone with the 2nd version 3D driveguard hardware (6000) gets that error.

 

No fix as of yet, but the bug was reported to Microsoft a while back.

 

You can also see that the latest hardware version (6007) is having major issues with the latest version of W10, and there were some fixes that used to work, that no longer work.

 

DavidPK is the only one who has posted a fix that works currently for the 6007 version of the 3D driveguard.

 

Hopefully Microsoft will release a fix to allow the driver to work again.

HP Recommended

Hi @REO51ST

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

All the best,

 

David

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

@DavidPK

 

I have tried around 10 different drivers none worked.

 

Tried this one and it  worked like a champ.

 

Thanks David

 

REO

 

 

HP Recommended

That is amazing!

 

How does that driver work on the HPQ6000 ID when the only hardware that driver supports is for the 6007 device?

 

[Manufacturer]
%Mfg%=HP,ntx86,ntamd64

[HP.ntx86]
%DeviceDesc% = HPAccelerometerDriverInstall.ntx86, ACPI\HPQ6007

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ6007

HP Recommended

@REO51ST

Happy to hear it worked. A little dismayed that you discounted @DavidPKsolution when I posted link to it two days ago.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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