Not able to renew Mcafee antivirus purchase through HP care pack

[Vinodhini]

I bought the one year subscription to mcafee antivirus through HP care pack. I am not able to upgrade my antivirus. I have with me the HP customer certificate for the purchase of the care pack.
I wanna know where can I get the product key or if there's another procedure to activate the antivirus.

[asmita6658]

Hi @Vinodhini

Welcome to the HP Support Community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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