cancel
Showing results for 
Search instead for 
Did you mean: 
BC_George
New member
2 1 0 0
Message 1 of 3
246
Flag Post

Omen Command Center stuck in loading screen

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)

Hello,

This week I started experiencing some issues with my HP Omen 15 and the Omen Command Center. Some days ago, when I tried opening the app I found that no matter what I did it would not move past the loading screen. If I try closing and reopening the app nothing appears. When I check with the Task Manager, it shows the app as running like in the picture below. I've tried reparing, resetting and uninstalling the app (including with Revo Uninstaller) and reinstalling it after rebotting the PC but nothing seems to work. I even tried restarting HP Omen HSA Service in the Services app but the same result occured.Photo 1.jpg

 

Photo 2.jpg

 

I would be very greatful for any idea or solution since without the Omen Command Center and the settings inside the app I get throttling problems when playing any CPU-demanding game or app. 

 

O.S.: Microsoft Windows (64-bit)

Laptop Model: OMEN by HP Laptop 15-dc1xxx

CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

GPU: NVIDIA GeForce RTX 2060

2 REPLIES 2
Billy34
Level 1
9 8 0 0
Message 2 of 3
Flag Post
HP Recommended

Hello, 

I have almost the same problem, my problem has not been solved yet. https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/omen-command-center/m-p/7826531... 

Was this reply helpful? Yes No
BC_George
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I opened the OMEN Command Center today and it appears to be working again.

 

Thank you anyway for your answer!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation