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P2PP BurnBoot Check Failed - how to recover and downgrade to original BIOS?

HP Recommended
HP Pavilion 14-n248ca TouchSmart Notebook PC
Microsoft Windows 8.1 (64-bit)

I upgraded my laptop BIOS to the latest version, that is 

BIOS Version/Date Insyde F.20, 3/14/2017

 

OS

OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600

 

Unfortunately my mouse touch pad stopped working and when running a recovery image with the original setup it failed with the following error :

P2PP  Burnboot check failed

Failed device #0

Description: Alps Pointing device

PNPDeviceID ACPI\AUI1710\4&112422EE&0

 

I tried installing the new Alps pointing device driver, mouse touch pad still doesn't work, Blutooth doesn't work  either.

 

I've looking everywhere within HP data bases, community forums and in the Internet but I have not been able to find the original BIOS driver as when the restoration image fails it presents the BIOS rollback option but I don't have that driver.

 

I changed the BIOS date to 2012  as suggested in this community but the recovery image failed with the same error.

 

In internet I found some places where they offer for free  a BIOS original version but I do not feel confident accessing those sites. Other just use this as a bait to market their products.

 

By the way it was the first time that I upgraded my laptop BIOS.

 

Thanks a lot for any feedback or recommendation from the community.

 

Spoiler

 

------------------------------------------------------------------------------------------------------
P2PP BurnBoot Check Failed
------------------------------------------------------------------------------------------------------
Possible Causes:
1. Yellow-Bang occured at Device Manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file
------------------------------------------------------------------------------------------------------
Suggestion:
1. Checking REGDEV_BB.LOG for drivers
2. Checking BBApps.log for applications
3. Checking MEMDUMP_BBV.log for memory dump file
------------------------------------------------------------------------------------------------------
Note[for ODM]:
If you know which component failed in preinstall process
after checking above files, please OTS it to the component owner.
Otherwise, suggest to contact TWN PDC NB-PreinPM or create PIN-Log and OTS it with OTS Category Image
------------------------------------------------------------------------------------------------------
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Alps Pointing-device
PNPDeviceID : ACPI\AUI1710\4&112422EE&0
Code : [24]

 

[PININST_BBV]
*************************************************************************************************************
PININST (Mini-FBI) starts at: 20:11:50 Thursday, December 11, 2014
*************************************************************************************************************

[RunOnceThese_CMD#1]
LAUNCHED=> "C:\SYSTEM.SAV\UTIL\CLEANFBI.CMD"
START=> 20:11:59 Thursday, December 11, 2014
END=> 20:12:00 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunOnceThese_CMD#2]
LAUNCHED=> "CMD.exe /c MOVE c:\System.sav\FactoryUpdate\boot.wim c:\System.sav\2ndCap"
START=> 20:12:00 Thursday, December 11, 2014
END=> 20:12:01 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunOnceThese_CMD#3]
LAUNCHED=> "CMD.exe /c C:\System.sav\Util\Pre-BBV1.CMD"
START=> 20:12:01 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:12:17 Thursday, December 11, 2014
RESULT=> Command finished in 16 seconds.
>==============================================================================
[RunThese_CMD#1]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\PanelSize.cmd"
START=> 20:12:18 Thursday, December 11, 2014
END=> 20:12:19 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#2]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_TRPV_BBV.CMD"
START=> 20:12:19 Thursday, December 11, 2014
END=> 20:13:47 Thursday, December 11, 2014
RESULT=> Command finished in 86 seconds.
>==============================================================================
[RunThese_CMD#3]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_RLPV_BBV.CMD"
START=> 20:13:47 Thursday, December 11, 2014
END=> 20:13:48 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#4]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\VID_KBPV_BBV.CMD"
START=> 20:13:48 Thursday, December 11, 2014
END=> 20:13:49 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#5]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\CardRePV_BBV.CMD"
START=> 20:13:49 Thursday, December 11, 2014
END=> 20:14:00 Thursday, December 11, 2014
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#6]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\AudioPV_BBV.CMD"
START=> 20:14:00 Thursday, December 11, 2014
END=> 20:14:51 Thursday, December 11, 2014
RESULT=> Command finished in 51 seconds.
>==============================================================================
[RunThese_CMD#7]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\AlpsTPPV_BBV.CMD"
START=> 20:14:51 Thursday, December 11, 2014
END=> 20:14:57 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#8]
LAUNCHED=> "C:\System.sav\util\TDC\MCPP\Drivers\NICPV_BBV.CMD"
START=> 20:14:57 Thursday, December 11, 2014
END=> 20:15:53 Thursday, December 11, 2014
RESULT=> Command finished in 56 seconds.
>==============================================================================
[RunThese_CMD#9]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\TDCWIDI_BBV.CMD"
START=> 20:15:53 Thursday, December 11, 2014
END=> 20:15:54 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#10]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WLAN4EE_BBV.CMD"
START=> 20:15:54 Thursday, December 11, 2014
END=> 20:15:55 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#11]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\QAWLAN81_BBV.CMD"
START=> 20:15:55 Thursday, December 11, 2014
END=> 20:15:56 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#12]
LAUNCHED=> "cscript.exe c:\SwSetup\powerset\sys_mem_check.vbs"
START=> 20:15:56 Thursday, December 11, 2014
END=> 20:15:57 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#13]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\QABT81_BBV.CMD"
START=> 20:15:57 Thursday, December 11, 2014
END=> 20:15:58 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#14]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\OA3PKPN.cmd"
START=> 20:15:58 Thursday, December 11, 2014
END=> 20:16:00 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#15]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\MTK_BT_BBV.CMD"
START=> 20:16:00 Thursday, December 11, 2014
END=> 20:16:41 Thursday, December 11, 2014
RESULT=> Command finished in 41 seconds.
>==============================================================================
[RunThese_CMD#16]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\MTKWLAN_BBV.CMD"
START=> 20:16:41 Thursday, December 11, 2014
END=> 20:16:57 Thursday, December 11, 2014
RESULT=> Command finished in 16 seconds.
>==============================================================================
[RunThese_CMD#17]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPWBD_BBV.CMD"
START=> 20:16:57 Thursday, December 11, 2014
END=> 20:17:03 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#18]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HP3DG6NB_BBV.CMD"
START=> 20:17:03 Thursday, December 11, 2014
END=> 20:17:24 Thursday, December 11, 2014
RESULT=> Command finished in 21 seconds.
>==============================================================================
[RunThese_CMD#19]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EFIDIAG_BBV.CMD"
START=> 20:17:24 Thursday, December 11, 2014
END=> 20:17:30 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#20]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSEU_BBV.CMD"
START=> 20:17:30 Thursday, December 11, 2014
END=> 20:17:36 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#21]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\QFEList32.cmd"
START=> 20:17:36 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:17:37 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#22]
LAUNCHED=> "C:\System.sav\Util\_RTEND.CMD"
START=> 20:17:37 Thursday, December 11, 2014
END=> 20:17:38 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#23]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPePrint_BBV.CMD"
START=> 20:17:38 Thursday, December 11, 2014
END=> 20:17:44 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
*************************************************************************************************************
PININST (Mini-FBI) exits at: 20:17:47 Thursday, December 11, 2014
*************************************************************************************************************

[Mini-FBI]
Result=PASSED


[PININST_BBV2]
*************************************************************************************************************
PININST (Mini-FBI) starts at: 20:18:27 Thursday, December 11, 2014
*************************************************************************************************************

[RunOnceThese_CMD#1]
LAUNCHED=> "CMD.exe /c C:\System.sav\Util\Pre-BBV2.CMD"
START=> 20:18:35 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:18:41 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#1]
LAUNCHED=> "cscript.exe c:\System.sav\Util\HP_OSEnh1\webcam.vbs"
START=> 20:18:43 Thursday, December 11, 2014
END=> 20:18:44 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#2]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSA_BBV.CMD"
START=> 20:18:44 Thursday, December 11, 2014
END=> 20:21:05 Thursday, December 11, 2014
RESULT=> Command finished in 141 seconds.
>==============================================================================
[RunThese_CMD#3]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\TtilesM_BBV.CMD"
START=> 20:21:05 Thursday, December 11, 2014
END=> 20:21:11 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#4]
LAUNCHED=> "c:\SwSetup\powerset\setactive.cmd"
START=> 20:21:11 Thursday, December 11, 2014
END=> 20:21:12 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#5]
LAUNCHED=> "c:\SwSetup\powerset\batterycap.cmd"
START=> 20:21:12 Thursday, December 11, 2014
END=> 20:21:14 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#6]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPCOSE_BBV.CMD"
START=> 20:21:14 Thursday, December 11, 2014
END=> 20:21:25 Thursday, December 11, 2014
RESULT=> Command finished in 11 seconds.
>==============================================================================
[RunThese_CMD#7]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\IEHome_BBV.CMD"
START=> 20:21:25 Thursday, December 11, 2014
END=> 20:21:26 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#8]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPUC_BBV.CMD"
START=> 20:21:26 Thursday, December 11, 2014
END=> 20:21:32 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#9]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPREGW8M_BBV.CMD"
START=> 20:21:32 Thursday, December 11, 2014
END=> 20:21:33 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#10]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPD1297_BBV.CMD"
START=> 20:21:33 Thursday, December 11, 2014
END=> 20:21:34 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#11]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\FreshPM_BBV.CMD"
START=> 20:21:34 Thursday, December 11, 2014
END=> 20:21:35 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#12]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EngyStar_BBV.CMD"
START=> 20:21:35 Thursday, December 11, 2014
END=> 20:21:41 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#13]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\EbayMetr_bbv.CMD"
START=> 20:21:41 Thursday, December 11, 2014
END=> 20:21:42 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#14]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CyberMS_BBV.CMD"
START=> 20:21:42 Thursday, December 11, 2014
END=> 20:22:08 Thursday, December 11, 2014
RESULT=> Command finished in 26 seconds.
>==============================================================================
[RunThese_CMD#15]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CyberLP_BBV.CMD"
START=> 20:22:08 Thursday, December 11, 2014
END=> 20:22:44 Thursday, December 11, 2014
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#16]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\BoxWin8_BBV.CMD"
START=> 20:22:44 Thursday, December 11, 2014
END=> 20:22:45 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#17]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\AmaKinMT_BBV.CMD"
START=> 20:22:45 Thursday, December 11, 2014
END=> 20:22:46 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#18]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\YouCamM_BBV.CMD"
START=> 20:22:46 Thursday, December 11, 2014
END=> 20:22:47 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#19]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\YouCam_BBV.CMD"
START=> 20:22:47 Thursday, December 11, 2014
END=> 20:24:03 Thursday, December 11, 2014
RESULT=> Command finished in 76 seconds.
>==============================================================================
[RunThese_CMD#20]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WTGameM_BBV.CMD"
START=> 20:24:03 Thursday, December 11, 2014
END=> 20:24:04 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#21]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\WinLive_BBV.CMD"
START=> 20:24:04 Thursday, December 11, 2014
END=> 20:24:05 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#22]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\Win8M_BBV.CMD"
START=> 20:24:05 Thursday, December 11, 2014
END=> 20:24:06 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#23]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\U9DBIOS_BBV.CMD"
START=> 20:24:06 Thursday, December 11, 2014
END=> 20:24:07 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#24]
LAUNCHED=> "cmd.exe /c C:\System.sav\bbv\SysInfoBrief.cmd"
START=> 20:24:07 Thursday, December 11, 2014
END=> 20:24:08 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#25]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\Snfish_BBV.CMD"
START=> 20:24:08 Thursday, December 11, 2014
END=> 20:24:10 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#26]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\PWDVD12_BBV.CMD"
START=> 20:24:10 Thursday, December 11, 2014
END=> 20:25:06 Thursday, December 11, 2014
RESULT=> Command finished in 56 seconds.
>==============================================================================
[RunThese_CMD#27]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\P2Go_BBV.CMD"
START=> 20:25:06 Thursday, December 11, 2014
END=> 20:25:42 Thursday, December 11, 2014
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#28]
LAUNCHED=> "CMD.exe /c C:\SWSetup\OCAMark\OCAMark.cmd"
START=> 20:25:42 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:25:48 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#29]
LAUNCHED=> "CMD.exe /c C:\System.sav\bbv\OA3OptInfo.cmd"
START=> 20:25:48 Thursday, December 11, 2014
END=> 20:25:49 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#30]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\NetflixM_BBV.CMD"
START=> 20:25:49 Thursday, December 11, 2014
END=> 20:25:50 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#31]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\MSWordaM_BBV.CMD"
START=> 20:25:50 Thursday, December 11, 2014
END=> 20:25:51 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#32]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\McAfeeM_BBV.CMD"
START=> 20:25:51 Thursday, December 11, 2014
END=> 20:25:57 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#33]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\McAfee_BBV.CMD"
START=> 20:25:57 Thursday, December 11, 2014
END=> 20:26:03 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#34]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\RM4Win.CMD"
START=> 20:26:03 Thursday, December 11, 2014
END=> 20:26:09 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#35]
LAUNCHED=> "cmd.exe /c c:\System.sav\bbv\defkey.cmd"
START=> 20:26:09 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:26:15 Thursday, December 11, 2014
RESULT=> Command finished in 6 seconds.
>==============================================================================
[RunThese_CMD#36]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSP_BBV.CMD"
START=> 20:26:15 Thursday, December 11, 2014
END=> 20:26:51 Thursday, December 11, 2014
RESULT=> Command finished in 36 seconds.
>==============================================================================
[RunThese_CMD#37]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPCPhotM_BBV.CMD"
START=> 20:26:51 Thursday, December 11, 2014
END=> 20:26:52 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#38]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CPwrDD_BBV.CMD"
START=> 20:26:52 Thursday, December 11, 2014
END=> 20:32:24 Thursday, December 11, 2014
RESULT=> Command finished in 331 seconds.
>==============================================================================
[RunThese_CMD#39]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CPDD_BBV.CMD"
START=> 20:32:24 Thursday, December 11, 2014
END=> 20:32:55 Thursday, December 11, 2014
RESULT=> Command finished in 31 seconds.
>==============================================================================
[RunThese_CMD#40]
LAUNCHED=> "C:\SWSetup\Wallpaper\Scripts\WallpaperInstallBOM.cmd"
START=> 20:32:55 Thursday, December 11, 2014
END=> 20:32:56 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#41]
LAUNCHED=> "C:\SWSetup\Wallpaper\Disk1\Wallpaper.exe"
START=> 20:32:56 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:32:57 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#42]
LAUNCHED=> "C:\SWSetup\Wallpaper\Scripts\wallpapertheme.cmd"
START=> 20:32:57 Thursday, December 11, 2014
END=> 20:32:58 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#43]
LAUNCHED=> "C:\SWSetup\Wallpaper\Scripts\Wallpaper_Result.cmd"
START=> 20:32:58 Thursday, December 11, 2014
END=> 20:33:00 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#44]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\SkypeRTC_BBV.CMD"
START=> 20:33:00 Thursday, December 11, 2014
END=> 20:33:21 Thursday, December 11, 2014
RESULT=> Command finished in 21 seconds.
>==============================================================================
[RunThese_CMD#45]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\MoveCPWD.CMD"
START=> 20:33:21 Thursday, December 11, 2014
END=> 20:33:22 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#46]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\7ZIP_BBV.CMD"
START=> 20:33:22 Thursday, December 11, 2014
Pre-Process=> This is 32bit OS. Skip disabling WOW64 File Redirection....
Post-Process=> This is 32bit OS. Skip enabling WOW64 File Redirection....
END=> 20:33:23 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#47]
LAUNCHED=> "C:\System.sav\Util\_RTEND.CMD"
START=> 20:33:23 Thursday, December 11, 2014
END=> 20:33:24 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#48]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSIOB_BBV.CMD"
START=> 20:33:24 Thursday, December 11, 2014
END=> 20:35:45 Thursday, December 11, 2014
RESULT=> Command finished in 141 seconds.
>==============================================================================
[RunThese_CMD#49]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HPSIOBPC_BBV.CMD"
START=> 20:35:45 Thursday, December 11, 2014
END=> 20:36:41 Thursday, December 11, 2014
RESULT=> Command finished in 56 seconds.
>==============================================================================
[RunThese_CMD#50]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\StartScreen_BBV.CMD"
START=> 20:36:41 Thursday, December 11, 2014
END=> 20:36:42 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#51]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\1stHDD_BBV2.CMD"
START=> 20:36:42 Thursday, December 11, 2014
END=> 20:36:43 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#52]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\2ndHDD_BBV2.CMD"
START=> 20:36:43 Thursday, December 11, 2014
END=> 20:36:44 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#53]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\DisableDefender.cmd"
START=> 20:36:44 Thursday, December 11, 2014
END=> 20:36:45 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#54]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\DTICON_BBV.CMD"
START=> 20:36:45 Thursday, December 11, 2014
END=> 20:36:46 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#55]
LAUNCHED=> "C:\system.sav\Util\TDC\MCPP\HOTSTART_BBV.CMD"
START=> 20:36:46 Thursday, December 11, 2014
END=> 20:36:48 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#56]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\CUST_BBV2.CMD"
START=> 20:36:48 Thursday, December 11, 2014
END=> 20:36:49 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
[RunThese_CMD#57]
LAUNCHED=> "C:\System.sav\Util\TDC\MCPP\HOSTEND.cmd"
START=> 20:36:49 Thursday, December 11, 2014
END=> 20:36:50 Thursday, December 11, 2014
RESULT=> Command finished in less than 1 seconds.
>==============================================================================
*************************************************************************************************************
PININST (Mini-FBI) exits at: 20:36:53 Thursday, December 11, 2014
*************************************************************************************************************

[Mini-FBI]
Result=PASSED


[C:\System.sav\Logs\BB\2ndHDD_BBV2.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\7ZIP.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\AlpsTPPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\AmaKinMT.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\AudioPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\BoxWin8.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\BTBHOST.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\CardRePV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\ChkLicen.log]
Result=PASSED

[C:\System.sav\Logs\BB\CPDD.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\CPwrDD.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\CustTweak.log]
Result=PASSED

[C:\System.sav\Logs\BB\CyberLP.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\CyberMS.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\DefaultHDD_BBV2.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\DisableDefender.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\DTICON_BBV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\EbayMetr.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\EFIDIAG.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\EngyStar.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\FreshPM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\FU106299.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU116972.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU117723.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU117731.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU117736.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU117976.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU118473.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU118546.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU118548.log]
Result=PASSED

[C:\System.sav\Logs\BB\FU_CTO.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HOTSTART_BBV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HP3DG6NB.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPCOSE.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPCPhotM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPD1297.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPePrint.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPREGW8M.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPSA.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPSEU.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPSIOB.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPSIOBPC.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPSP.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPUC.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\HPWBD.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\IEHome.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\McAfee.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\McAfeeM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\MoveCPWD.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\MSWordaM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\MTKWLAN.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\MTK_BT.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\NetflixM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\NICPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\OCAMark.log]
Result=PASSED

[C:\System.sav\Logs\BB\P2Go.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\PureOSSR.log]
Result=PASSED

[C:\System.sav\Logs\BB\PWDVD12.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\QABT81.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\QAWLAN81.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\RM4Win.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\SkypeRTC.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\Snfish.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\StartScreen_BBV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\TDCULTRABOOK.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\TDCWIDI.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\TtilesM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\U9DBIOS.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\VID_KBPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\VID_RLPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\VID_TRPV.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\WallpaperOk.log]
Result=PASSED

[C:\System.sav\Logs\BB\Win8M.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\WinLive.log]
Result=PASSED

[C:\System.sav\Logs\BB\WLAN4EE.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\WTGameM.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\Youcam.LOG]
Result=PASSED

[C:\System.sav\Logs\BB\YoucamM.log]
Result=PASSED

[LogFiles]
NumOfLogs=78.

 

[DumpFile]
Result=PASSED

[WinSAT]
Result=PASSED


[20:41:03.92] Sysprep_succeeded.tag does not exist ...
[20:41:03.94] ------------------------------------------------------------------------------------------
[20:41:03.94] BBVLast.cmd : [20x] CTOError.flg is detected at the end of BBV process...
[20:41:03.94] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[20:41:03.94] ------------------------------------------------------------------------------------------
SysPrep was not launched properly...
The process will cause CTO panic because the image might not be normal...

 

 

11 REPLIES 11
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 12
Flag Post
HP Recommended

@ediazc

 

I reviewed your post and I understand that you want to downgrade the BIOS on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can download all the BIOS versions available for your computer from the below link.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-n200-touchsmart-notebook-pc-series/6...

 

Refer to the below article to perform a BIOS recovery.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ediazc
Author
Level 1
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Message 3 of 12
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HP Recommended

Hi The_Fossette,

 

Thanks for replying.

 

It all started with that link and me updating my system to the  last BIOS version the one that I installed and caused all this situation.

What I'd like is to find the original BIOS (it was F14.0 if I am not wrong) and reinstalled it. I have not been able to find it at all.

 

Thanks for showing interest in helping me sort this out.

 

Regards,

 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 4 of 12
Flag Post
HP Recommended

@ediazc

 

F.14 version is not available. Below are the available BIOS versions.

 

F.18 Rev.A

F.19 Rev.A

F.20 Rev.A

 

Thanks!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ediazc
Author
Level 1
7 5 0 0
Message 5 of 12
Flag Post
HP Recommended

My idea was and is to find the original factory BIOS version and reinstall the whole system using the factory image which I have but failed when I tried to reinstall my system after having installed the latest BIOS version and when my touchpad feature stopped working.

 

Is there any way you could help trying to find the original BIOS version for my computer model.

I am pretty sure it should exist somewhere in some old repository but I do no have the internal connections which I could ask to get the BIOS version.

 

Thanks for your cooperation.

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 6 of 12
Flag Post
HP Recommended

@ediazc

 

There is no way to get the original BIOS. The BIOS has nothing to do with the operating installation. 

 

Thanks!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ediazc
Author
Level 1
7 5 0 0
Message 7 of 12
Flag Post
HP Recommended

As I mentioned it all started when I updated BIOS to the latest one.

After that touchpad didn't work anymore and when I tried to use the original factory image it didn't work properly, so my only theory is something caused this malfunction when the new BIOS was installed therefore I wanted to reinstall the old/original BIOS and let my laptop as is from the factory.

Why I wanted this approach? Because everything suggested in different forum I tried to no avail. 

 

Thanks,

 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 8 of 12
Flag Post
HP Recommended

@ediazc

 

I recommend you follow the steps in the below article to reinstall the operating system and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ediazc
Author
Level 1
7 5 0 0
Message 9 of 12
Flag Post
HP Recommended

Thanks a lot for the link.

 

Before I take any action I only have one question: is this applicable for Windows 8, which is my OS; they explicitly mention Windows 10 or Windows 7, I couldn't find any mention about Windows 8 and I don't want do make any wrong assumption. 

 

It says that it only supports computers manufactured in 2016 and later and they provided a link to look up if my model was added to tool, unfortunately it does not.

 

My computer was manufactured in 2014 and product model is : F5W82UA#ABL

ediazc_0-1608774421964.png

 

 

 

 

Thanks again for your help.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 10 of 12
Flag Post
HP Recommended

@ediazc

 

Then you need to follow the steps in the below article to perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c03489643

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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