Performance Mode missing in Omen HUB

[15-fa2701wm]

I bought an i5-13420H RTX 4050 laptop but the Performance mode is missing in Omen Hub, also when I try to run Omen Hub as an administrator it would just keep loading and won't open.

The laptop model is HP Victus 15-FA2701WM.

[zoey7886 · Accepted solution]

@15-fa2701wm, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Performance Mode and OMEN Gaming Hub on HP Victus 15-FA2701WM! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing issues with the Performance Mode missing in OMEN Gaming Hub, as well as trouble opening the app on your HP Victus 15-FA2701WM, here are some steps you can take to resolve the problem:

Step 1: Update OMEN Gaming Hub

1. Ensure that you have the latest version of the OMEN Gaming Hub installed. Go to the HP Support site and check for any available updates for the OMEN Gaming Hub and install them.

Step 2: Update System Drivers and BIOS

1. Check for any available updates for your system drivers and BIOS. Keeping your system up-to-date can resolve many compatibility issues.
   • Download and install the latest drivers from the HP Support site.
   • For BIOS updates, follow instructions on the support site for your specific laptop model.

Step 3: Reinstall OMEN Gaming Hub

1. Uninstall the OMEN Gaming Hub from your laptop.
   • Go to Settings > Apps > Apps & features and find OMEN Gaming Hub. Select it and click Uninstall.
2. After uninstalling, restart your laptop.
3. Download and install the latest version of OMEN Gaming Hub from the HP Support software and driver downloads page.

Step 4: Check OMEN Gaming Hub Compatibility

1. Ensure that Performance Mode is supported on your specific model. Some features might be available only on select configurations.
2. According to HP's documentation, Performance Mode dynamically allocates power between the CPU and GPU and might be model-dependent.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,