Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-16-2020 07:43 AM

HP Recommended
Product: Pavilion DV6
Operating System: Microsoft Windows 10 (64-bit)

Since upgrading my HP laptop from Windows 7 to a clean install of Windows 10 which had Cyberlink Media Suite preloaded by HP on purchase some 12 years ago, I have lost my Cyberlink Media Suite software. Can anything be done to re-establish my software. HP's identification system identifies my machine as now having a windows 10 OS and as such will not allow me to download its original Cyberlink software. Can't see why they won't oblige as I can run it in compatibility mode?

1 REPLY 1

‎12-16-2020 09:44 AM

HP Recommended

@RadioReg 

Sorry -- no -- those apps are special limited versions that HP provides preloaded on their PCs and are not available separately either from HP or from the respective software vendors.  In addition, versions preloaded with Win7 will generally not work with Win10.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.