Regarding Warranty Correction of my G6 Notebook

[Pritam7921]

Hello there,

This is regarding the warranty correction of my HP G6 Notebook that I had purchased earlier this year in the month of April.. According to HP's warranty terms and conditions the warranty should is valid based on the Proof Of Purchase or the Invoice Date, so when I noticed a discrepancy on the Support website I raised a dispute by attaching the Proof Of Purchase and even contacted Customer Care and provided them with the POP and all vial email but still it hasn't been updated. It's been more than a week now and daily I'm getting a response from the Tech Support stating we're awaiting for a revert from our POP team and be rest assured it'll be done by the end of the day but still the same hasn't been done. After using HP notebooks for over a decade for the first time I faced an issue like this and the after sales support received is simply horrible.

Can anyone please help me out here.... ?

Serial Number : [edited]

HP Pavilion G6 2312ax

[Paul_Tikkanen]

Hi:

The notebook you purchased is over 5 years old, and only came with a one year warranty, which expired in March of 2015.

You can check the warranty status of that notebook at the link below.

https://support.hp.com/us-en/checkwarranty

[Pritam7921]

I already checked on the support site and then only raised a dispute with the Proof Of Purchase as I bought this earlier this year in April.

[Paul_Tikkanen]

How can the notebook be sold as new if it is over 5 years old?

You were probably sold a refurbished notebook, in which case there would only be a warranty if the seller offered one.

Anyway, I have asked a forum moderator to escalate your post to HP customer service, as this is a peer to peer forum.

[Pritam7921]

Hello Paul,

Thanks for the prompt revert back. Please help me out here ..

[kevin-t]

@Pritam7921

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Pritam7921]

Hello Kevin,

Have replied you the details.