Remove a device

[arret61]

I am trying to remove this device from account- However, Every time I try I get an error message. I typed in the product number wrong and it added. I have been trying for days to delete this one- Anyone else having issues, or know another way of deleting this?

[Anand_Andy]

Hi @arret61,

Welcome to the HP Support Community

I understand you are unable to remove your HP Pavilion TouchSmart 15-N070sa Notebook PC from your HP account. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the below steps:

Make sure you have the latest HP support assistant installed on your PC.

(a) Open HP Support Assistant,

(b) Select the device you want to delete to open it,

(c) On the top menu,  it has a button on the top right with a pencil in the icon.

(d) Clicking on it to bring up a window "Edit device information."

(e) In the bottom center it says "Remove this device." Click it.

Refer to this document for more details:  Click Here To View the document.

If the issue persists, then you may try to Remove the Device from HP Account Dashboard

If the PC is still present / listed in your HP Account Dashboard, you can remove the entry.

• Open the main HP Account website,
•  HP Account - Login / Dashboard
• Click and sign into your HP Account,
• Click on your account name (upper right)
• Switch to your Dashboard
• Tab / Section My Devices
• Device(s) listed in rows
• Click the X in Blue Circle in the last column of the device information

Hope this helps! Keep me posted. 

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