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HP Laptop PC 15s-fq2000 (2D120AV)
Microsoft Windows 10 (64-bit)

Hi,  I upgraded my warranty a month ago & received an email from HP confirming my order that day, telling me it'd be updated in my Dashboard in 3 - 7 days and I'd receive an email, but nothing has been received. I'm unable to actually get a 'live' person on the line and when I check on their order status page it tells me 'No order can be found'. When I checked in the first 7 days it told me an email would be sent to me when I received the update.

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@plugandplay1

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@plugandplay1

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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