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‎09-24-2019 07:24 PM

HP Recommended
Product: HP ENVY x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I tried to re-install the software on my laptop and in crashes towards the end. I bought the restore software thinking it was my disks. It wasn't the same thing happens with the HP software. I did upgrade the BIOS from the HP site. Could this be it and if so how do I fix it?

2 REPLIES 2

‎09-24-2019 07:42 PM

HP Recommended

@Dad2dle 

 

Which software do you wish to restore ? Where did you buy the restore software ?

 

Regards.

BH
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‎09-25-2019 05:34 AM

HP Recommended

I bought the restore disk from HP since I thought my copy was corrupted.  They both crash as they are expanding. 

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