Scrolling not working on HP Notebook touchpad

[Pazzazzz]

After a recent Windows Update, I am unable to scroll with my touchpad or perform any other function using two-three fingers.

I have tried uninstalling the synaptic device & driver and installing all new Windows updates and doing a hard reset.

(I have not installed any drivers from HP or Synaptics' websites; after uninstalling the drivers I restarted and HP Support Assistant did not detect the need to install new drivers so I guess the drivers needed were automatically installed)

For the life of me, I cannot figure how to make it work.

Can anyone please help me with this.

Thanks.

Device specifications:

OS - Windows 10 Home 64-bit Version: 19044.1706

Product Number- 1HG04EA

Out of Warranty

[CharlieItuah1]

Hi, @Pazzazzz two people had a similar issue like yours. You can check the threads here. See if it helps out.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Two-finger-scroll-stopped-working/td-...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Touchpad-scroll-not-working/td-...

[Pazzazzz]

Hi Charlie, I have gone through the posts that you shared. I have tried the solutions offered there but none of them were able to resolve the problem.

[Pazzazzz · Accepted solution]

The problem is solved now. What I did was instead of updating to the latest drivers, I installed the driver that came before the current version. The scrolling and gestures are working perfectly. Thanks all!!

[CharlieItuah1]

I am glad it is better now. Well done.