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‎09-08-2026 09:51 AM

HP Recommended

Now I am VERY confused!! 

What images were deleted?

Remove what app from my taskbar?

I already have HP Support Assistant and I have no problems with it. It is already on my taskbar and I have a desktop shortcut for it as well. 

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‎09-08-2026 04:58 PM

HP Recommended

You need to put the HP App on the taskbar instead of that older app that is not working

 

Apparently you can see the images, but no one else can.

BeemerBiker_0-1788908320117.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎09-09-2026 02:49 AM - edited ‎09-10-2026 08:34 AM

HP Recommended

There is NO app on my taskbar that is not working.

I have a DESKTOP SHORTCUT that runs hpqDTSS.exe and shows this screen:

 

Screenshot (12).jpg

When I click the "Shop Online" button, I get a screen saying:

This site can’t be reached

The web page at www.hp.com/post-embed/ordersupplies-na?client=KarnakSW&swversion=032.004.116.94128 might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE
THAT is what is not working.
 

 

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‎09-11-2026 02:33 AM

HP Recommended

I have tried everything you have suggested and find the HP app INCREDIBLY slow to open! So I will continue to use HP Support Assistant instead.

I have decided to use Bob Hendrick's suggestion as the solution to ordering ink suppies.

Thank you for your efforts to help me.

This conversation can now be closed.

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