• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-20-2018 06:37 AM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Despite uploading and installing all the updates within HP Support Assistant, I am still getting this message on startup. This has been happening  since the latest Widows 10 update. Please help!

 

app.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2018 06:39 AM

HP Recommended

Hi,

 

Try the 3D DriveGuard version on the following link.

 

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-20-2018 06:39 AM

HP Recommended

Hi,

 

Try the 3D DriveGuard version on the following link.

 

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎02-20-2018 12:48 PM

HP Recommended

Thank you for that. It downloaded a file that I already had, but when I ran it before, the PC froze on the what looked like a 'DOS' window. This time it worked.

 

I kinda miss it now............:smileylol:

Was this reply helpful? Yes No

‎02-20-2018 01:48 PM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.