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The side volume button is stuck on mute

HP Recommended
Pavilion x360 convertible

The volume button at the side of the laptop seems stuck (it doesn't look stuck, in that the 'up' and 'down' buttons look equally un-pressed-down, but it's acting as if it is). The volume keeps decreasing down to zero, and the only way to solve it is to hold on the 'up' volume control on the side of the laptop, apart from when that then increases the volume. Moreover, the volume adjuster is displayed on screen, frozen and mute. Only when I keep pressing the side volume button, it disappears from the screen. When I remove the pressure,it reappears. it is getting very irritating and making the laptop difficult to use. How can I disable the volume buttons on the side of the laptop, as they are useless anyway owing to the f7 and f8 keys? 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


This sounds like a Hardware issue with the Volume Buttons


There is no way to disable those physical buttons. I suggest you contact HP Support for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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