cancel
Showing results for 
Search instead for 
Did you mean: 
AnnieCTX
New member
3 1 0 1
Message 1 of 13
2,350
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

Laptop-179SD02G
Microsoft Windows 10 (64-bit)

I am trying to set up my new laptop and it popped up the message that I needed Administrator privileges and that I should right click on HpHwDiag and run as administrator.  I can't find that executable file anywhere.   Can anyone help me?

12 REPLIES 12
HP Support Agent
HP Support Agent
21,418 21,373 1,802 2,891
Message 2 of 13
2,277
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

@AnnieCTX Perhaps, you could share a screenshot to understand why you are being asked to click on it as such, meanwhile, here's the link to download the HP Hardware diagnostics application: Click here under Installing HP PC Hardware Diagnostics.

 

Also, the product number you've mentioned isn't helping much, here's what I need:

Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
HeatherClara
New member
2 2 0 0
Message 3 of 13
2,053
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

I've got the same problem!

 

I'm on this HP page: https://support.hp.com/ca-en/document/c04700771

 

My objective is to test my battery. I purchased a replacement battery from a supplier, and it's not working properly. I was digging around online and learned that I can test the battery if I download HP PC Diagnostics. This seems like a good idea.

 

I downloaded and installed HP PC Diagnostics, but I need to run it as an administrator. In order to set my self up as administrator I am told that I need to right-click on HpHwdiag, as though this is a simple task! I've searched everywhere; it's nowhere to be found.

 

Please help.

Reply
0 Kudos
HeatherClara
New member
2 2 0 0
Message 4 of 13
2,050
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

FWIW, in case this helps, here's my notebook information:

 

Product name:HP Pavilion Notebook
Product number:N5R45UA#ABL
BIOS:F.52-09/03/2015
Keyboard revision:89.25
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

Reply
0 Kudos
johnnyj_01
New member
2 1 0 1
Message 5 of 13
2,041
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

I had the same thing on my Omen 17 after in stalling HpHwDiag I found the app Hp PC  Hardware Diagnostics in the Start menu, left click run as Admin and was good to go . Also in my laptop the file location was  C:\Program Files (x86)\HP\HpHwDiag, I hope this assists someone 

clipboard_image_0.png

Highlighted
luiscba
New member
1 1 0 0
Message 6 of 13
1,680
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

yeah... right click works

Reply
0 Kudos
Jetmechwc
Level 1
4 4 0 5
Message 7 of 13
1,605
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

Press start, scroll down to HP Hardware Diagnostics, then right click, press more and an option will be provided stating Run as device administrator, press and you're finished

AnitaO
New member
1 1 0 1
Message 8 of 13
1,491
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

Thanks! This worked. 

Tags (1)
Jetmechwc
Level 1
4 4 0 5
Message 9 of 13
1,471
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

You're welcome, timing is everything because I had just previously ran into the same situation. Enjoy your new laptop!

Reply
0 Kudos
anon125
Level 3
26 17 2 0
Message 10 of 13
664
Flag Post
HP Recommended

Told to right click on HpHwdiag - but can't find it anywhere

Okay thanks to this thread I found where to right click.

Now we just have to make that work!

Still get the right click message.

Is there anyway to see if the app is on this computer?

Thanks fellow sufferers

Ps does it need the internet to work?

It started to work I think. Yes it is working v e r y   s l o w l y. Doing a dead pixel test!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation