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Message 1 of 2
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Trade in for same laptop?

HP Recommended
HP ENVY x360 - 15-bq051nr
Microsoft Windows 10 (64-bit)

Hello, so I want to trade in my laptop for the exact same laptop. It is about 3 years old, it is a and it works fine. It is a Hp envy 360 15 bq051nrIt starts good has all letters and everything works. I have the charger and it charges. Only problem is that it wont allow me to connect to my pen. I think it is just a problem with this laptop because I have used the pen on others and it works fine. It says online that it should work. I just want like, a price or something just to get the replacement. The warranty has been over for a while. I just want to trade this laptop in for another. I do not have the money for an upgrade. Thank you so much, please help!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


You can refer to this Link: for HP's Buyback program


You can also contact HP Support in your Region for further information on Trade-In or Buyback


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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