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‎01-22-2018 08:50 PM

HP Recommended
Product: HP USB-C Travel HUB

Hello,

 

I have a USB-C Tavel Hub and i can't get the HDMI extention to work in the port. I have a 45W power chord into the doc. Thought i downloaded the correct software for unit... The USB 2 and 3 work but no go on the video outs. Please let me know your thoughts.

6 REPLIES 6

‎01-22-2018 11:41 PM

HP Recommended


Which exact model notebook you're having Steven?

I'll try to check for compatibility in case if that is the issue causing this.

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‎01-23-2018 07:42 AM - edited ‎01-23-2018 07:45 AM

HP Recommended

I have a HP Pavilion 15z laptop

Part number for the hub is Z9G82AA to clear any confusion.

The Hub: http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-9305ENW.pdf

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‎01-23-2018 11:51 AM

HP Recommended
What is the product number of your laptop
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‎01-23-2018 12:11 PM

HP Recommended

sorry, product number is a 1GK61AV

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‎01-23-2018 07:42 PM

HP Recommended

The USB port is a data transfer only port.
http://store.hp.com/us/en/pdp/hp-pavilion-15z---touch-optional-1gk61av-1

Your notebook is also not listed in the compatibility list in this. Only business notebooks are listed: http://www8.hp.com/us/en/products/oas/product-detail.html?oid=15223706

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‎01-25-2018 01:38 PM

HP Recommended

Darn, thats a hundred dollar investment that i didn't need to do...

Thank you for helping me to clear it up though. i very much appreciate it.

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