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‎11-03-2019 07:21 AM

HP Recommended
Product: X360
Operating System: Microsoft Windows 10 (32-bit)

Hi,

So for the last 3 weeks, I have been attempting to dispute the warranty on my HP laptop.  I've requested several support tickets and never receive a response.  I've waited on the phone for an hour over 6 times without an answer.   I've sent emails and have not received any response.

 

I HAVE ATTEMPTED TO SUBMIT A WARRANTY DISPUTE SEVERAL TIMES AND KEEP GETTING A MESSAGE THAT HP CUSTOMER SERVICE IS UNAVAILABLE AT THIS TIME FOR 3 WEEKS, SO PLEASE DO NOT PROVIDE ME THE "CHECK WARRANTY STATUS" LINK OR THE "WARRANTY DISPUTE" LINK!

 

I've bought and used HP products for the last 12 years without ever needing support from HP.  Unless a good positive outcomes happens as a result at the end of this situation, never again will I put myself in such a stressful situation from such a company. 

1 REPLY 1

‎11-03-2019 12:01 PM

HP Recommended

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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