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‎03-30-2022 11:09 AM - last edited on ‎05-26-2022 02:35 PM by Retired

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

I am attempting to setup a new laptop and I keep getting an error message when I try to login into my school account. It says error code 80180014 "A specific platform or version is not supported." I have tried all the troubleshooting ideas I could find and none have worked. 

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1 person had the same question
1 REPLY 1

‎03-31-2022 06:38 PM

HP Recommended

@Dconrad 

 

Do you know which software does your school uses ? Or are you trying to use Microsoft product ?

 

              https://techcommunity.microsoft.com/t5/microsoft-intune/error-80180014-due-to-device-restrictions-fo...

 

or         Office 365 account

 

Regards.

BH
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