Unable to open support tickets

[mkrjf]

Duplicate record error when trying to open support ticket

I have raised as an issue several times - it seems support created the issue several months back and it is impossible to get resolved.

Due to COVID-19 I am not able to leave Asia anytime soon. I can't call 800 # and the only other options I have been given besides support chat are LINE access to Thai HP support, which has resulted in being bounced between 3 countries support centers but no actual support provided 😞

Before I left for Asia HP Support told me it would be no issue to get support in Asia, but that is not the reality I am experiencing.

At least twice a day my laptop crshes with cryptic Windows errors (critical process stopped; memory management error; invalid memory address; etc).

Any suggestions?

[Riddle_Decipher · Accepted solution]

@mkrjf I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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