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mkrjf
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Solved!

Unable to open support tickets

HP Recommended
ZBook
Microsoft Windows 10 (64-bit)

Duplicate record error when trying to open support ticket

I have raised as an issue several times - it seems support created the issue several months back and it is impossible to get resolved.

Due to COVID-19 I am not able to leave Asia anytime soon. I can't call 800 # and the only other options I have been given besides support chat are LINE access to Thai HP support, which has resulted in being bounced between 3 countries support centers but no actual support provided 😞

Before I left for Asia HP Support told me it would be no issue to get support in Asia, but that is not the reality I am experiencing.

At least twice a day my laptop crshes with cryptic Windows errors (critical process stopped; memory management error; invalid memory address; etc).

Any suggestions?

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Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 2
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@mkrjf I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 2
Flag Post
HP Recommended

@mkrjf I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

0 Kudos
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