• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-02-2022 06:05 AM

HP Recommended
Product: HP Laptop - 15-gw0035dx
Operating System: Microsoft Windows 11

April 02, 2022, 04:55 AM PDT

 

Originally, I purchased the HP laptop with Windows 10 S and everything was working as expected. I created an HP online account as recommended and noticed the free Windows 11 upgrade (provided the laptop met hardware/software criteria for Windows 11 which it did). After downloading, installing, and activating Windows 11 I noticed some of the HP website tools were still not recognizing the Windows 10 to Windows 11 upgrade on my laptop. 

 

IF THERE IS A SOLUTION, HOW DO I GET MY COMPLETE SYSTEM ALONG WITH THE HP SITE TO RECOGNIZE MY SYSTEM WITH THE WINDOWS 11 UPGRADE?

 

THANK YOU FOR YOUR HELP!

Category:
3 REPLIES 3

‎04-03-2022 08:58 AM

HP Recommended

Hello,

Could you elaborate on this statement : "some of the website tools were still not recognizing the Windows 10 to Windows 11 upgrade on my laptop. "

 

  • Which websites, which tools ?
  • Please, take a picture or screenshot and post it back for better understanding
>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎04-04-2022 09:31 PM

HP Recommended

Should.Be.Windows11.jpgShould.Be.Windows11.jpg

Was this reply helpful? Yes No

‎04-04-2022 09:34 PM

HP Recommended

Should.Be.Windows11.QuickAssist.jpg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.