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HP Laptop - 15-gw0035dx
Microsoft Windows 11

April 02, 2022, 04:55 AM PDT

 

Originally, I purchased the HP laptop with Windows 10 S and everything was working as expected. I created an HP online account as recommended and noticed the free Windows 11 upgrade (provided the laptop met hardware/software criteria for Windows 11 which it did). After downloading, installing, and activating Windows 11 I noticed some of the HP website tools were still not recognizing the Windows 10 to Windows 11 upgrade on my laptop. 

 

IF THERE IS A SOLUTION, HOW DO I GET MY COMPLETE SYSTEM ALONG WITH THE HP SITE TO RECOGNIZE MY SYSTEM WITH THE WINDOWS 11 UPGRADE?

 

THANK YOU FOR YOUR HELP!

3 REPLIES 3
HP Recommended

Hello,

Could you elaborate on this statement : "some of the website tools were still not recognizing the Windows 10 to Windows 11 upgrade on my laptop. "

 

  • Which websites, which tools ?
  • Please, take a picture or screenshot and post it back for better understanding
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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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