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Christina31
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*Urgent* Shipping Address is Wrong...

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Microsoft Windows 10 (32-bit)

I ordered my laptop from HP roughly a month ago (knowing it would supposedly take them this long to build the laptop before shipping), and I just realized my shipping address is wrong. I really need to fix this but I don't know who to contact - I've been waiting to talk to *anyone* for an hour. There doesn't seem to be a way to fix it in the order status page. I really need this to be fixed before they try shipping it to a place that doesn't exist...

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Christina31
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I want to clarify that the street address is not wrong at all, it's just the city/zip. For example, the order is supposed to go to 100 Main St in Cityville, but instead it is going to 100 Main St in Villageville. I don't know how I put in the wrong city but I really need to change it.

 

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Riddle_Decipher
HP Support Agent
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@Christina31 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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