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‎09-27-2022 05:47 AM

HP Recommended

Again not charging stuck at current battery percentage, Suppose if battery percentage is 97% and I'll connect the charger but it will stuck at 97% and not showing charging light 

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‎09-27-2022 06:37 AM

HP Recommended

Hello @faaizan 

 

Please ignore HP Diagnostics for Windows Battery warning, could be a software bug !

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.3.0.0 Rev.A61.0 MBAug 31, 2021Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on Component Tests (AC Adapter/Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎09-27-2022 06:50 AM

HP Recommended

Here are the results

IMG_20220927_174718_330~2.jpg

 

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‎09-27-2022 06:57 AM

HP Recommended

Try

 

ub6424_0-1664283461330.png

 

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‎09-30-2022 02:01 PM

HP Recommended

I tried, it takes 5 hours to complete and still showing battery need to be calibrate, moreover i connect the charger and laptop not charging the battery and shows (logic state: not charging) in hp diagnostic.

 

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‎09-30-2022 02:08 PM

HP Recommended

Hello @faaizan 

 

Please repeat all <HP Diagnostics UEFI> tests and report your results.

if serial number, device id, UUID, System Board CT Number is displayed, please blur

 

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‎09-30-2022 02:26 PM - edited ‎09-30-2022 02:31 PM

HP Recommended

All tests are clear except battery calibration.

One thing i noticed when i connect charger in laptop the laptop not start charging and stuck on current percentage but when i hard reset the laptop and turn on the laptop it will start charging and charged it to 100%

Is there any problem in windows?

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‎09-30-2022 02:35 PM

HP Recommended

Hello @faaizan 

 

What is the result of Component test for AC Adapter ?

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‎09-30-2022 02:39 PM

HP Recommended

Passed

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‎09-30-2022 02:44 PM - edited ‎09-30-2022 02:45 PM

HP Recommended

Hello @faaizan 

 

Repeat calibration

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