Victus 16 only charges when powered off

[VictusJonathan]

Hi,

My Victus 16 with RTX 4070 running Windows 11 will only charge when powered off. I deleted both of the Battery drivers in the Device Manager and did a hard reset. Neither fixed the issue. I checked if a new BIOS update is available, and the BIOS is up to date. 

When powered off, the battery charges fine.

How do I fix this issue?

[Hawks_Eye]

Hi @VictusJonathan 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your laptop only charges when powered off, it’s likely a power management or firmware-level issue. Thanks for explaining the steps you’ve already taken—that helps narrow things down. 

Here’s a structured approach to help resolve it:

1. Update Chipset and Power Management Drivers

Even if the BIOS is current, outdated chipset or ACPI drivers can interfere with charging behavior:

• Visit the HP Victus 16-r0000 driver page.
• Download and install the latest Intel Chipset Driver and Intel Dynamic Tuning Driver.
• Restart the system after installation.

2. Disable Fast Startup

Fast Startup can sometimes prevent proper initialization of charging components:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup and save changes.
• Restart the laptop and test charging while powered on.

3. Run HP Hardware Diagnostics

This will help rule out hardware faults:

• Turn off the laptop and press F2 repeatedly at startup to enter HP UEFI Diagnostics.
• Run the Battery Test and AC Adapter Test under Component Tests.
• Note any warnings or failures.

4. Reset Embedded Controller (EC)

You’ve done a hard reset, but it’s worth confirming the EC reset:

• Shut down the laptop.
• Disconnect the charger and remove any external devices.
• Press and hold the power button for 30 seconds.
• Reconnect the charger and power on.

5. Test with a Different HP Charger

If available, try using a compatible HP charger to rule out adapter-related issues. Some charging anomalies can stem from inconsistent power delivery.

Let me know how it goes—I can help you interpret any test results or guide you further.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye