Solved: Viruses - HP Support Community

BloodyDayz · ‎11-22-2016

My computer (Windows 7 HP TouchSmart300) Has a really bad virus, and I have tried to Reset my computer to Factory condition and is also very slow and won't work good I don't have any money to buy or fix this computer. Is there any way yo remove the virus/viruses manually?

Resolv_S · ‎11-23-2016

Hello @BloodyDayz,

Welcome to the HP Forums!

I have read your post and understand that there are some issues with installing the HP updates.

I have researched the issue and have come up with a possible resolution.

I believe you are unable to remove the viruses from the PC. Is that, right?

You can try using the Windows Defender which is a built-in Microsoft antivirus program which is robust enough to block all infections from online contents as well as from any external devices.

It’s a freeware and can be updated for the lifetime as long the PC works.

Follow the steps from the link below to check if you can enable the Defender.

Please note that the third-party antivirus software should be uninstalled before enabling the Defender.

http://hp.care/2gn1Etb

I also request you to share any errors you find while executing the above steps.

Hope this fixes the issue. Please share the update of the solution provided.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Resolv_S · ‎11-23-2016

Hello @BloodyDayz,

Welcome to the HP Forums!

I have read your post and understand that there are some issues with installing the HP updates.

I have researched the issue and have come up with a possible resolution.

I believe you are unable to remove the viruses from the PC. Is that, right?

You can try using the Windows Defender which is a built-in Microsoft antivirus program which is robust enough to block all infections from online contents as well as from any external devices.

It’s a freeware and can be updated for the lifetime as long the PC works.

Follow the steps from the link below to check if you can enable the Defender.

Please note that the third-party antivirus software should be uninstalled before enabling the Defender.

http://hp.care/2gn1Etb

I also request you to share any errors you find while executing the above steps.

Hope this fixes the issue. Please share the update of the solution provided.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

BloodyDayz · ‎11-26-2016

Thanks I read the information in the link and I had to use Microsoft Security Essentials I am currently doing a scan, last time I tried it I saw little to no difference but maybe because it was a quick scan, this time though I am doing a full scan.

Sizzlingsum_13 · ‎11-27-2016

@BloodyDayz

Thank you for the update.

Hope this helps, for any further queries reply to the post and feel free to join us again.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

WyreNut · ‎11-28-2016

Another great free program for malware issues is "Malwarebytes" from www.malwarebytes.org

I highly recommend this app.

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

Viruses

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