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ShipWreck5
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Message 1 of 4
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Warranty Dates issue

HP Recommended
HP 15s eq0007au
Microsoft Windows 10 (64-bit)

Hi, I have just purchased the brand newHP 15s eq0007au, I was just checking for the warranty coverage, to my surprise the warranty has already begun from 24 February 2020 although I purchased it on 30 May 2020. How is this possible that the product has already been registered. Request HP to help me out.

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banhien
Level 19
Level 19
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Message 2 of 4
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@ShipWreck5 

 

In many cases, retailers register machines when they arrive at their store. I have no idea why they do that. Please call HP Directly in your country and ask them to fix it for you

 

       http://welcome.hp.com/country/w1/en/contact_us.html 

 

Regards.

BH
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ShipWreck5
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Message 3 of 4
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I already tried calling them, after being kept on hold for 15 minutes twice the call gets disconnected. I have mailed them and disputed the warranty by sharing the invoice with them. Let's hope they get back on this and resolve this issue fast.

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asmita6658
HP Support Agent
HP Support Agent
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Message 4 of 4
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Hi @ShipWreck5

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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