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‎09-04-2025 09:03 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P7AV)
Operating System: Microsoft Windows 11

I recently bought a new HP Envy laptop in the UK on 30 August 2025. (From Currys / PC World).
The warranty status says it expired on 28 June 2025! Researching previous answers on here (and suggested solution from HP Support Assistant), I should be able to dispute this.

But the warranty check tool does not offer me the option to dispute. Any ideas on how I can resolve this please?

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2 REPLIES 2

‎09-04-2025 11:50 AM

HP Recommended

Hello @Izzie29462 ,

 

Welcome to the HP community.

 

As a new guest to our community, I would advise the community search functionality as it bears answers for most questions.

 

A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<

 

One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.

 

Most of us are just volunteers here.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-04-2025 12:56 PM

HP Recommended

Hi @SteffenBaierUK  - thanks for replying.
As I said in my initial post, I absolutely did research previous answers on here before posting. The problem is that the warranty check page does not offer me the option to dispute the warranty status.
HP's documentation on this suggests this can happen if the device is for commercial use or purchased in India. Neither is the case here. This is brand new laptop, bought from a major UK retailer. What should I do please?


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