• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-23-2018 09:11 AM

HP Recommended

I did some digging into the sp71572, please look in the other thread again:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth-won-t-pair/m-p/6630845#M150...

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-23-2018 04:15 PM

HP Recommended

I did that and didn't work 😞 . Altough, thank you for your time! 

Was this reply helpful? Yes No

‎03-23-2018 04:19 PM

HP Recommended

Too bad..do you have the Microsoft stack?

 

I don't know if there is much hope for Ralink still fixing their driver but lets hope so. Maybe one of the minuscule USB BT tranceivers would be the next best option.

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-23-2018 04:37 PM

HP Recommended

It might still be worth a try to uninstall the Bluetooth device in Device manager, letting it remove any files if it so wishes.

Then select Rescan for new hardware in the top menus and browse again to the folder where you have just the Ralink driver skimmed from the HP sp with 7-zip.

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-23-2018 04:48 PM

HP Recommended

And there is an older version of the driver package as well for which I have seen success reported with 1607 version of W10

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/ralink-rt3290-bluetooth-01-for-Win10-...

 

I would try the 7-Zip  driver extraction method first though before running the setup.

 

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-24-2018 04:13 AM

HP Recommended

I dusted off two old laptops and checked what they had installed for BT. Unfortunately neither of them had the Ralink but both have a Generic BT driver from Microsoft. The only other software in the BT category is Microsoft Bluetooth Enumerator and Microsoft Bluetooth Protocol Support Driver.

 

That made me think that what if you try to start from a wiped table if not clean.

 

Do the enable tricks from message #4 just in case and uninstall every driver in the Bluetooth category and if it ask if you want to remove the files, select yes.

 

Then do a restart and see what Windows installs for Bluetooth. If it picks the Ralink driver it may be that it had not been removed from the system after all, you could then try installing a new driver, this time selecting the search Microsoft update.

If it doesn't find a driver, point it to the BT folder where you have unpacked the driver from the sp.

 

Also please check that the KB4089848 Windows update is installed as it has some BT fixes. (WinKey+R ->control->Programs and Features->View installed updates)

 

If it still doesn't work, give the troubleshooter another shot

(Settings->Update&Security->Troubleshoot->Bluetooth)

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-24-2018 05:33 AM

HP Recommended

When looking at the Microsoft Update Catalog and searching for the Hardware ID it brings up one version

https://www.catalog.update.microsoft.com/Search.aspx?q=USB%5CVID_148F%26PID_3298

 

The reason for there being two separate cabs is that the larger one is the 64 bit version.

http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2015/07/200005779_a0042ac03bb21a46...

 

Interestingly the version says 2.3.0.0 in the main page. If you look at the driver file details with File Explorer it says 2.9.25.1000

 

You can manage the drivers that are currently installed in your computers driver store (the place where it looks for the drivers first by using the pnputil command from Admin command prompt.

You get a listing with pnputil -e

Enter the command by itself to get all options.

It's good to check with this command that you get rid of the old driver if you are trying something new (use the delete option if needed). You can also add the new with the command.

 

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-27-2018 08:11 AM

HP Recommended

In the other thread @Hogweed is already getting a bit weary, no wonder, but one option would be to check if you can get another brand of module for your laptop.

 

Don't know if this is the right manual for your exact model, but as an example:

 

http://h10032.www1.hp.com/ctg/Manual/c04440390

 

If you have an  Intel CPU and two antennae, you could use  Intel Wireless-N 7260B (part #717384-001) according to the manual above. The are cheap on Ebay etc, about 10$ including shipping from China. Just search for hp 717384-001

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-28-2018 11:20 AM

HP Recommended

I'm doing again all the optios you have given me. All but the one that implies restar windows. I'm going to do the last two options and give you a feedback.

 

I really appreciate all your time, patience, and attention for help me. Thanks

Was this reply helpful? Yes No

‎02-20-2019 06:53 AM

HP Recommended

Hi.
Same problem.

Not able to pair devices.

 

System model: HP 450 Notebook PC

System SKU: C9H55LT#ABM

 

For Mediateck Bluetooth adaptor

USB\VID_148F&PID_3298&REV_0000

USB\VID_148F&PID_3298

 

For Microsoft LE Bluetooth

BTH\MS_BTHLE\6&E4EBB0&0&0

 

I apprecitate your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.