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‎10-09-2020 05:14 PM

HP Recommended
Product: All in One: 23-q127c
Operating System: Microsoft Windows 10 (64-bit)

So I use my computer for school and what not, so do my kids. Its sorta a family computer and when the option to unlock with out faces would be great ease. Upon initial look I didn't want to set it up, but recently wanted to add this, but the option is grey out. I already stopped the service, copied and deleted the WinBioDatabase but nothing. Some help would be appreciated 

1 REPLY 1

‎10-09-2020 09:39 PM

HP Recommended

@gabebro123 

 

You need a 3D/IR webcam/camera to be able to use Hello Facial Recognition function. The specs of your machine is

 

            https://support.hp.com/au-en/document/c04772318

 

which DOES NOT have a suitable webcam/camera therefore you can not use Hello Facial Recognition function.

 

Regards.

BH
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