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‎04-04-2020 07:41 PM

HP Recommended
Product: HP Envy Laptop
Operating System: Microsoft Windows 10 (64-bit)

While using Zoom online conferencing, my Virtual Background distorts/pixels so badly that it must be turned off.  Is this a question of bandwidth?

8 people had the same question
1 REPLY 1

‎04-09-2020 02:52 PM

HP Recommended

@GSH50 The answer to that question, depends on whether you've tried using the webcam with alternate applications such as skype, youcam or cyberlink, etc...and continues to have similar issues? If yes, it could be the bandwidth or the webcam itself, troubleshooting would be in order.

 

However, if its an issue limited to Zoom, I would suggest you contact Zoom support for further assistance, here's the best way to check: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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